5 FOLD CONSULTING
  • Home
  • Coaching
    • Coaching services
    • Career Coaching
    • Coaching forms
    • Coaching Clients
  • Conflict Resolution
    • Conflict Resolution
    • Mediation
    • Civility in the Workplace
    • Managing Conflict--Course
  • Facilitation
  • Training Programs
    • Training Overview
    • Managing Conflict
    • Civility in the Workplace
    • Management Excellence>
      • Management Excellence
      • Effective Listening
      • Assertive Communication
      • Coaching and Counseling
      • Giving/Receiving Feedback
      • Performance Management
      • Structured Interviewing
    • Workplace Excellence>
      • Workplace Excellence
      • Building Relationships By Building Trust
      • Civility in the Workplace
      • Work/life Balance for the Sandwich Generation
    • Career Excellence>
      • Career Excellence
      • Launching an Effective Job Search
      • Marketing Your Talents
      • Excellerate Your Resume
      • Interviewing/Negotiating
      • 2 Young 2 Retire
    • 7 Habits of Highly Effective People
  • Assessments
    • MBTI
    • FIRO-B
    • Thomas-Kilman Conflict Inventory
    • CPI 260
  • Restorative Justice and Practices
    • Restorative Justice and Practices
    • RJ Paradigm Shift, What are we teaching?
    • Restorative Services
    • Restorative Justice Articles and Books
    • RJ Links
  • Resources
    • Appreciative Inquiry
    • Conflict Resolution
  • 5 Fold Consulting's Store
    • Mediation and Restorative Justice
    • Personal Development Books
    • Career Development Books
  • About
  • Contact Us

Managing Conflict

This course is designed to increase individuals' understanding of conflict and their ability to manage conflicts effectively and constructively.   

Competencies supported:
  • Act with Integrity
  • Build Relationships
  • Manage Disagreements
  • Foster Open Communication
  • Listen to Others
  • Foster Teamwork

Course length: one day  

This course can be tailored to meet your organization’s specific needs.  We will work with you to determine the skills, content and design that best meets your needs.  

Course follow-up sessions, one-on-one and/or group skills coaching are also available. 


Successful completion of this course will increase your knowledge and ability in the following areas:

1.  Understanding conflict
  • Sources and types of conflict
  • Costs of conflict

2.  Responding to conflict
  • Managing emotions and reactions
  • Conflict management styles 

3.  Methods of conflict resolution
  • Self-mediation
  • Managerial/third party mediation 
  • Selecting the appropriate method 

4.  Basic Skills of conflict resolution
  • Conflict analysis
  • Communication skills
  • Interest vs. position based approach
  • Collaborative problem solving


Web Hosting by IPOWER