Managing Conflict
This course is designed to increase individuals' understanding of conflict and their ability to manage conflicts effectively and constructively.
Competencies supported:
Course length: one day
This course can be tailored to meet your organization’s specific needs. We will work with you to determine the skills, content and design that best meets your needs.
Course follow-up sessions, one-on-one and/or group skills coaching are also available.
Competencies supported:
- Act with Integrity
- Build Relationships
- Manage Disagreements
- Foster Open Communication
- Listen to Others
- Foster Teamwork
Course length: one day
This course can be tailored to meet your organization’s specific needs. We will work with you to determine the skills, content and design that best meets your needs.
Course follow-up sessions, one-on-one and/or group skills coaching are also available.
Successful completion of this course will increase your knowledge and ability in the following areas:
1. Understanding conflict
2. Responding to conflict
3. Methods of conflict resolution
4. Basic Skills of conflict resolution
1. Understanding conflict
- Sources and types of conflict
- Costs of conflict
2. Responding to conflict
- Managing emotions and reactions
- Conflict management styles
3. Methods of conflict resolution
- Self-mediation
- Managerial/third party mediation
- Selecting the appropriate method
4. Basic Skills of conflict resolution
- Conflict analysis
- Communication skills
- Interest vs. position based approach
- Collaborative problem solving