Assertive Communication
Part of both the Management and Workplace Excellence Series. This module can be taught as a standalone session or combined with other modules to meet your organization's needs.
Competencies supported:
Course length: 3 hours
Competencies supported:
- Build Relationships
- Speak Effectively
- Manage Disagreements
- Foster Open Communication
Course length: 3 hours
Successful completion of this course will increase your knowledge and ability to:
¨ Identify barriers to effective communication and ways to overcome them.
¨ Identify communication styles and how they impact communication.
¨ Investigate different styles for communicating.
¨ Identify common communication filters and their potential impact.
¨ Describe strategies for a TACTFUL conversation.
¨ Identify appropriate situations in which to be assertive.
¨ Demonstrate asking for what you want/need in a skills practice.
¨ Identify barriers to effective communication and ways to overcome them.
¨ Identify communication styles and how they impact communication.
¨ Investigate different styles for communicating.
¨ Identify common communication filters and their potential impact.
¨ Describe strategies for a TACTFUL conversation.
¨ Identify appropriate situations in which to be assertive.
¨ Demonstrate asking for what you want/need in a skills practice.